{"id":11588,"date":"2025-09-09T08:50:02","date_gmt":"2025-09-09T08:50:02","guid":{"rendered":"https:\/\/hispeedlaser.com\/?page_id=11588"},"modified":"2026-03-09T05:51:49","modified_gmt":"2026-03-09T05:51:49","slug":"un-service-dassistance-technique-professionnel","status":"publish","type":"page","link":"https:\/\/hispeedlaser.com\/fr\/professional-technical-support-service\/","title":{"rendered":"Support technique"},"content":{"rendered":"<section class=\"section\" id=\"section_1361336659\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1338818115\">\n\n\t<div id=\"col-1618229654\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"p1\">HiSpeed Laser s'engage \u00e0 fournir des solutions laser de haute qualit\u00e9. Nous nous attachons \u00e9galement \u00e0 fournir un excellent service \u00e0 la client\u00e8le. Nos services couvrent l'ensemble du processus, de la consultation avant-vente \u00e0 l'assistance apr\u00e8s-vente. Tout au long de ce processus, nous travaillons en \u00e9troite collaboration avec nos clients. Notre objectif ultime est d'assurer leur succ\u00e8s dans leurs applications laser.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2069257191\">\n\n\t<div id=\"col-960395982\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1571663695\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1571663695 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-59520454\">\n\n\t<div id=\"col-2026473792\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Avant-vente : Une solution sur mesure pour votre r\u00e9ussite<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-795639175\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<ul class=\"ul1\">\n<li class=\"li1\">Consultation individuelle gratuite pour trouver la solution laser la mieux adapt\u00e9e \u00e0 votre secteur d'activit\u00e9 et \u00e0 vos besoins.<\/li>\n<li class=\"li1\">Des \u00e9chantillons sont test\u00e9s gratuitement pour v\u00e9rifier les performances avant l'achat.<\/li>\n<li class=\"li1\">Les visites d'usine sont les bienvenues pour voir notre technologie et notre production en action.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1589637617\">\n\n\t<div id=\"col-1366590965\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_848437893\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-zoom image-cover dark\" style=\"padding-top:75%;\">\n\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-scaled.webp\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-scaled.webp 2560w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-500x375.webp 500w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-1030x773.webp 1030w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-768x576.webp 768w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-1536x1152.webp 1536w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-2048x1536.webp 2048w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2025\/09\/hispeedlaser-800x600.webp 800w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_848437893 {\n  width: 72%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-628905409\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_829387585\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-zoom image-cover dark\" style=\"padding-top:75%;\">\n\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-scaled.webp\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-scaled.webp 2560w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-500x375.webp 500w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-1030x773.webp 1030w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-768x576.webp 768w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-1536x1152.webp 1536w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-2048x1536.webp 2048w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-16x12.webp 16w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Free_Sample-800x600.webp 800w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_829387585 {\n  width: 72%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1361336659 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_800409441\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1028651502\">\n\n\t<div id=\"col-205751473\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Assistance technique : Rapide, multicanal et efficace<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-53015524\">\n\n\t<div id=\"col-969652025\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"p1\"><b>Op\u00e9ration de base Soutien mat\u00e9riel :<\/b> Manuels des machines et vid\u00e9os d'utilisation (avec l'\u00e9quipement) + manuels des logiciels en version \u00e9lectronique<\/p>\n<p class=\"p1\"><b>Support technique en ligne : <\/b>Les demandes d'assistance technique formul\u00e9es pendant les heures ouvrables re\u00e7oivent une r\u00e9ponse dans un d\u00e9lai d'une heure. Des conseils professionnels sont fournis par courrier \u00e9lectronique, par t\u00e9l\u00e9phone ou par vid\u00e9oconf\u00e9rence.<\/p>\n<p class=\"p1\"><b>Assistance technique et sur site : Nous venons \u00e0 vous. <\/b>L'assistance technique sur place par des ing\u00e9nieurs n\u00e9cessite une prise de rendez-vous pr\u00e9alable. Les frais de visa, de billet d'avion, d'h\u00e9bergement et de transport local sont \u00e0 la charge du client.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-821306313\">\n\n\t<div id=\"col-1946939645\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1103232335\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1557\" height=\"844\" src=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support.webp\" class=\"attachment-original size-original\" alt=\"Service d&#039;assistance technique\" srcset=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support.webp 1557w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-500x271.webp 500w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-1030x558.webp 1030w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-768x416.webp 768w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-1536x833.webp 1536w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-18x10.webp 18w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2026\/03\/Technical-Service-Support-800x434.webp 800w\" sizes=\"(max-width: 1557px) 100vw, 1557px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1103232335 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_800409441 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_569094664\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-2086478469\">\n\n\t<div id=\"col-1614642948\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Consommables et entretien<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-450898641\">\n\n\t<div id=\"col-110698363\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 dir=\"auto\">Z\u00e9ro consommable\u00a0<\/h3>\n<ol>\n<li dir=\"auto\">Nos machines de marquage laser sont con\u00e7ues sans consommables, ce qui permet un fonctionnement sans entretien.<\/li>\n<li dir=\"auto\">La dur\u00e9e de vie d'une source laser \u00e0 fibre est comprise entre 70 000 et 100 000 heures.<\/li>\n<li dir=\"auto\">En utilisation r\u00e9elle, de nombreux clients ont obtenu un fonctionnement stable pendant plus de 5 ans.<br \/>\u00a0\n<p><span style=\"color: #808080\">*Dur\u00e9e de vie de r\u00e9f\u00e9rence pour d'autres sources laser : CO2 (50 000-60 000 heures) ; UV (20 000-25 000 heures).<\/span><\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-897268863\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Composants et garantie<\/h3>\n<ol>\n<li>Les principaux composants (galvanom\u00e8tre de balayage, carte de contr\u00f4le, lentille de champ et ordinateur) b\u00e9n\u00e9ficient d'une garantie de deux ans.<\/li>\n<li>Tous les composants sont sp\u00e9cialement con\u00e7us pour garantir un fonctionnement stable \u00e0 long terme.<\/li>\n<li>\u00a0Si des composants sont endommag\u00e9s (au-del\u00e0 de la p\u00e9riode de garantie) ou si vous souhaitez remplacer des composants apr\u00e8s une utilisation prolong\u00e9e afin de maintenir l'efficacit\u00e9 et les performances optimales de la machine, nous vous fournirons un devis correspondant.<br \/>\u00a0\n<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-477093151\">\n\n\t<div id=\"col-577379431\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Besoin d'une assistance technique ?<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1550020433\">\n\n\t<div id=\"col-232197582\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p dir=\"auto\">Notre \u00e9quipe d'assistance technique est pr\u00eate \u00e0 vous aider.<\/p>\n<p dir=\"auto\">\u00a0<\/p>\n<ul>\n<li dir=\"auto\">Horaires de travail : Du lundi au samedi, de 9h00 \u00e0 18h00 (heure de P\u00e9kin)<\/li>\n<li dir=\"auto\">T\u00e9l\u00e9phone de contact : +86-137 1335 8285<\/li>\n<li dir=\"auto\">Courriel : <a href=\"mailto:inquiry@hispeedlaser.com\">inquiry@hispeedlaser.com<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-605675892\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_890501181\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2021\/10\/Laser-machine-technical-maintenance.webp\" class=\"attachment-original size-original\" alt=\"Maintenance technique des machines laser\" srcset=\"https:\/\/hispeedlaser.com\/wp-content\/uploads\/2021\/10\/Laser-machine-technical-maintenance.webp 1000w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2021\/10\/Laser-machine-technical-maintenance-500x375.webp 500w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2021\/10\/Laser-machine-technical-maintenance-768x576.webp 768w, https:\/\/hispeedlaser.com\/wp-content\/uploads\/2021\/10\/Laser-machine-technical-maintenance-800x600.webp 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_890501181 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_569094664 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-11588","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pre-Sales &amp; After-Sales Laser Support - Hispeedlaser<\/title>\n<meta name=\"description\" content=\"Hispeedlaser offers full pre-sales &amp; lifetime after-sales support. Get free consultation, sample testing, professional training, and a 1-2 year warranty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hispeedlaser.com\/fr\/un-service-dassistance-technique-professionnel\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pre-Sales &amp; After-Sales Laser Support - Hispeedlaser\" \/>\n<meta property=\"og:description\" content=\"Hispeedlaser offers full pre-sales &amp; lifetime after-sales support. Get free consultation, sample testing, professional training, and a 1-2 year warranty.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hispeedlaser.com\/fr\/un-service-dassistance-technique-professionnel\/\" \/>\n<meta property=\"og:site_name\" content=\"Hispeedlaser\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-09T05:51:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hispeedlaser.com\\\/professional-technical-support-service\\\/\",\"url\":\"https:\\\/\\\/hispeedlaser.com\\\/professional-technical-support-service\\\/\",\"name\":\"Pre-Sales & After-Sales Laser Support - Hispeedlaser\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hispeedlaser.com\\\/#website\"},\"datePublished\":\"2025-09-09T08:50:02+00:00\",\"dateModified\":\"2026-03-09T05:51:49+00:00\",\"description\":\"Hispeedlaser offers full pre-sales & lifetime after-sales support. 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