HiSpeed Laser is committed to providing high-quality laser solutions. We also focus on providing excellent customer service. Our services cover the entire process, from pre-sales consultation to after-sales support. Throughout this process, we work closely with our customers. Our ultimate goal is to ensure their success in their laser applications.
Pre-sales: Tailored for Your Success
- Free 1-on-1 consultation to match the right laser solution for your industry and needs.
- Free sample testing to verify performance before you buy.
- Welcome factory visits to see our technology and production in action.
Technical Support: Timely, Multi-channel & Efficient
Basic Operation Material Support: Machine manuals & operation videos (with equipment) + soft-copy software manuals
Online Technical Support: Technical support requests during working hours will be responded to within 1 hour. Professional guidance is provided via email, phone, or video conferencing.
On-site & Technical Support: We Come to You. On-site technical support by engineers requires prior appointment. Visa, airfare, accommodation, and local transportation costs are to be borne by the customer.
Consumables and Maintenance
Zero Consumables
- Our laser marking machines are designed with zero consumables, enabling maintenance-free operation.
- Fiber laser source lifespan ranges from 70,000 to 100,000 hours.
- In actual use, many customers have achieved stable operation for over 5 years.
*Reference lifespans for other laser sources: CO2 (50,000-60,000 hours); UV (20,000-25,000 hours).
Components and Warranty
- Major components (scanning galvanometer, control card, field lens, and computer) come with a two-year warranty.
- All components are specially designed to ensure long-term stable operation.
- If components are damaged (beyond the warranty period) or if you wish to replace components after prolonged use to maintain the machine’s efficiency and optimal performance, we will provide a corresponding quotation.
Need Technical Support?
Our technical support team is ready to assist you.
- Working Hours: Monday to Saturday, 9:00-18:00 (Beijing Time)
- Contact Phone: +86-137 1335 8285
- E-mail: inquiry@hispeedlaser.com
